Question 1

What is Stuff Dept.?

Accepted Answer

Stuff Dept. is where useful, clever and slightly unexpected products end up. We organise everything into departments so you can find stuff that makes everyday life a little easier, better or simply more interesting.

Question 2

Where do you deliver?

Accepted Answer

We deliver Worldwide. Available delivery options and any applicable costs are shown at checkout before you place your order.

Question 3

How long will my order take to arrive?

Accepted Answer

Delivery times can vary depending on the product and where it is being dispatched from. You’ll see the estimated delivery information before ordering, and we’ll send tracking details as soon as they become available.

Question 4

Will I receive tracking information?

Accepted Answer

Yes. Once tracking is available for your order, we’ll send you the details so you can follow its journey.

Question 5

I ordered more than one item. Will they arrive together?

Accepted Answer

Not always. Some products may be dispatched separately, so parts of your order can arrive at different times. Don’t worry if one item turns up before another - the rest may still be on the way.

Question 6

Can I change or cancel my order?

Accepted Answer

Contact us as quickly as possible. We’ll always try to help, but once an order has entered processing or been dispatched, we may not be able to change or cancel it.

Question 7

What if my item arrives damaged or faulty?

Accepted Answer

That’s not the kind of stuff we want you receiving. Contact us as soon as possible with your order details and clear photos of the issue, and we’ll help put things right.

Question 8

Can I return an item?

Accepted Answer

Yes. If you change your mind, contact us within the applicable returns period. Items should normally be unused, in their original condition and returned with their original packaging. Please see our Returns & Refunds Policy for the full details and any exceptions.

Question 9

Where do your products come from?

Accepted Answer

We work with a range of suppliers and fulfilment partners. Products may be dispatched from different locations depending on availability and the item ordered.

Question 10

Are my payment details secure?

Accepted Answer

Payments are processed through secure payment providers. Stuff Dept. does not directly store your full card details

Question 11

How can I contact you?

Accepted Answer

Head to our Contact page and send us a message. Include your order number if you’re contacting us about an existing order, as it helps us find your stuff faster.

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